As a marketplace, De Louvois functions primarily as an intermediary, facilitating connections between buyers and sellers. In this role, we respect the autonomy of our sellers and do not impose specific cancellation, return, or refund policies on them.

Ultimately, the final terms are determined by the sellers to align with their operational needs and to cater to your crypto shopping experience.

• Seller-Defined Policies:
  Each seller on De Louvois is responsible for setting their own cancellation, return, and refund policies. These terms are typically listed under each product description or can be found on the seller's individual shop page. We encourage buyers to review these policies carefully before making a purchase to understand the terms clearly.
• Using Our Crypto Payment System:
  If you choose to use our Crypto payment system for your purchase, you have the option to report any issues directly within your Account under the corresponding order. This feature is designed to streamline the process and ensure that your concerns are addressed promptly.
• Direct Assistance Through Concierge Service:
  In cases where communication between the buyer and the seller becomes challenging or breaks down, our concierge service is here to help. We provide this support to facilitate dialogue and assist in finding a resolution.
• Transactions Outside Our Marketplace:
  For buyers and sellers who opt to conduct transactions outside the De Louvois platform, our ability to assist is limited. While we wish you a smooth transaction, our support in these scenarios can only extend so far. We strongly recommend using the safeguards and services provided through our platform for the best experience and support.
• Refunds in USDC:
  It's important to note that any refunds processed through our platform will be handled exclusively in USDC. This policy is in place to protect both parties from the volatility of cryptocurrency markets and to streamline the refund process.